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Need to know

Skills required

Our rides cater for intermediate (grade 3/4 and above), through to expert mountain bike riders. Most of our tracks are rough, backcountry trails, so some previous mountain biking experience is required. Unfortunately, we do not have a trip for beginners, however, the Old Woman Range and Crown Peak trips have a wide variety of terrain options that can cater to a broad range of skill levels. If you’re not sure of your skill or experience level please contact us and we'll be happy to give you some guidance.

 

Heli-biking season

The heli-biking season is from 1 October to 15 May, weather dependent!

 

Bikes

You are welcome to bring your own bike, as long as it’s under 18kg (due to flight restrictions). We recommend a full suspension mountain bike that is in good working order (please bring any tools specific to your bike in case you have a mechanical issue on the ride e.g. spare hanger, tube etc.) Please also make sure any additional fixtures (e.g. spare tubes, water bottles) are removed from your bike prior to flying (they can be reattached after the flight if necessary.)

Alternatively, you can hire a GT Force from us for $95pp, we'll just need your height, weight and preference for clips or flat pedals in advance so we  us for $95. We’ll just need your bike size, height, weight and preference for clips or flats in advance so we can make sure we have the bike set up for you on the day.

Hire bikes also come with all protective equipment e.g. helmets, kneepads and gloves if you need them.

 

Safety stuff

At HeliBike NZ we have a huge focus on safety from the helicopter to the riding itself.

We’ll brief you on everything you need to know about safety around the helicopter before take-off, as well as instructions about the trail and the route down the hill.

Our guides are all trained in Pre Hospital Emergency Care and carry a full first aid kit with them to treat any emergencies that could happen on the trail. They also carry an emergency beacon and satelitte phone.

We are on Worksafe New Zealand’s Register of Adventure Activity Operators and are rated as a Qualmark Gold.

 

What to bring

  • Bike, helmet, protective gear and tools (unless you are hiring this from us)

  • Eye protection

  • Backpack

  • Water and a snack

  • Clothing appropriate for bike riding and potentially cold, wet weather, including a spare jacket. 

  • Sunblock

Booking numbers

To optimise heli space, our trips need a minimum of three people to go ahead. But if your group is smaller, or you want exclusive helicopter access, please give us a call to discuss.

 

Transport

Take advantage of our complimentary shuttle pick up and drop off from Alta bike shop, 8 Duke St, downtown Queenstown. Alternatively, let us know where you are staying and we can potentially pick you up from your accommodation or meet you at a different location.

 

Accommodation

If you are looking to stay in Queenstown we would recommend checking out Stay South  https://staysouth.com/ who have a variety of luxury accommodation options for varying budgets and travel needs. Mention HeliBikeNZ to receive an extra 5% discount when you book your stay. *Terms and conditions apply.

Customise your trip

If you would like us to provide you with a packed lunch, a different type of hire bike, a different type of ride or a ride package for several days, please let us know. We would love to help personalise your day so that you get everything you want out of it and we can make it the trip of a lifetime for you.

COVID-19

HeliBikeNZ are able to operate within Alert Levels 1 and 2 but request riders observe the following control measures:

  • Stay home if you are sick and report any flu-like symptoms to your doctor

  • Please be considerate to others and respect physical distancing

  • Regularly wash, dry or sanitise hands

  • Maintain good hygiene and cleaning practices

  • Use the contact tracing QR code to record your visit to us.

We understand that Alert Levels may change at short notice and are happy to reschedule your trip or provide you with a full refund should you be unable to undertake your trip due to COVID-19 implications.

Cancellation Policy

If you need to cancel or reschedule your trip due to unforeseen circumstances please let us know as soon as possible. 

 

Group > 4 deposit of 1 pax payment required 7 days in advance.

Cancellation more than 48hrs notice = 100% refund or reschedule trip

Cancellation less than 48hrs notice loss of deposit

Cancellation less than 24hrs notice = No refund

Group < 4 cancellation more than 24hrs notice = 100% refund or reschedule trip

Cancellation less than 24hrs notice = No refund

We are flexible to the changing nature of COVID-19 Alert Levels and can reshedule or refund your trip if you have been affected by COVID -19.

Helihiking

If biking's not for you but you still fancy getting up into the backcountry for some stunning scenery, why not try helihiking. We can either drop you off at the summit for a leisurely walk down or if you like your hill climbs, once you've reached the top, save your knees and catch a helicopter home! Check out our helihiking options here: 

 

Our partners

 

 

 

 

 

 

 

 

 

 

 

 

 

Vouchers

If you would like to purchase a gift voucher for any of our rides they are available here

 

 

 

 

Ask a question

If there’s something else you’d like to know please give us a call or message us. We’d love to hear from you. 

Call us on 0800 328 897 or 021 0825 4224

Get in touch

If you'd like to talk HeliBike NZ, we'd love to hear from you. Just give us a call, message us or send us an email.

Phone: 0800 328 897 or 021 0825 4224

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