NEED TO KNOW

Cancellation Policy

If you need to cancel or reschedule your trip, please contact us as soon as possible.

Standard Helibike & E-Bike trips

- Cancellation more than 10 days notice
   100% refund or rescheduled trip

- Cancellation 9 day to 24 hours notice 
   75% refund or rescheduled trip

- Cancellation less than 24hrs notice
   No refund 
 

We understand that mountain biking is a risky activity. If you are injured leading up to your trip & cannot participate, we'll use our discretion to make sure you're looked after.

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If you are injured from a crash etc on the early stages of your actual Helibike trip & cannot continue, Unfortunately we cannot offer you any refund.  

Custom & Multi-day trips (& Agent Bookings)
Full payment required within 21 days prior to trip commencement date.

- Cancellation more than 10 days notice
   100% refund or rescheduled trip

- Cancellation 9 day to 24 hours notice 
   75% refund or rescheduled trip

- Cancellation less than 24hrs notice
   No refund 

Note - For longer lead-in custom & multi-day trip bookings, A 20% deposit may be required at time of confirmation if 3rd party operators are part of the trip (accommodation / transport / hut fees etc)
If 3rd party cancellation policies are different from ours, this 20% deposit may not be able to be refunded regardless of notice period.
 
We understand that mountain biking is a risky activity. If you are injured leading up to your trip & cannot participate, we'll use our discretion to make sure you're looked after.

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If you are injured from a crash etc on the early stages of your actual Helibike trip & cannot continue, Unfortunately we cannot offer you any refund.  

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Weather / Operational Cancellation Policy

If we cannot undertake the trip (or cannot reschedule you to another day / date) due to unfavorable weather conditions or other unforeseen operational circumstances, you will be given a 100% refund. 

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Minimum booking numbers

Trips require a minimum of 3 people to go ahead and will be combined with other individuals or groups to confirm trips.

If your group is smaller or you want an exclusive helibiking experience, please give us a call or email to discuss a private trip.

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Riding skills required

Our rides cater for intermediate (grade 3/4 and above), through to expert mountain bikers. Most of our tracks are rough, backcountry trails, so previous mountain biking experience is required. Unfortunately, we do not have a trip for beginners, however, our Crown Peak helibike trip has a variety of terrain options that can cater to a broad range of skill levels. If you’re not sure of your skill or experience level please contact us and we'll be happy to give you some guidance.

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Spectators / Heli Scenic Flight

If you have people in your group or family that aren't up for Heli-Biking, We can arrange for them to come along for the heli flight only, and after seeing you off on the ride from the top of the mountain, they will fly back as a return flight to our helicopter base. Please get in touch with us if this option appeals to you.
 

Heli-biking season

The heli-biking season is from 1st October to 31st May, weather dependent!

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Bikes

You are welcome to bring your own analog bike, as long as it’s under 18kg (due to heli bike rack weight restrictions).
We recommend a full suspension mountain bike that is in good working order. Please bring any tools specific to your bike in case you have a mechanical issue on the ride e.g. spare hanger, tube etc. Please also make sure any additional fixtures e.g. spare tubes, water bottles, are removed from your bike prior to flying (they can be reattached after the flight if necessary).

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E-Bikes on Heli Trips

Please contact us directly if you wish to bring an ebike on our Helibike trips, as we have weight restrictions on our helicopter bike racks, as well as some safety procedures in regards to carriage of lithium batteries etc.

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Bike Hire

You can hire a Specialised Status 160mm Full Suspension Bike from us for $189 (per day).

Or a full suspension E-Bike for $229 (per day)
Just let us know your height, weight, pedal preference for clips or flat pedals & brake set up in advance so we can make sure to have the bike set up for you prior to your trip. (You can bring your own clip pedals that match your shoes & we can fit them to your hire bike.)

Hire bikes also come with half shell helmets and gloves if you need them. Alternatively you can bring you own helmet & protective gear if you wish.

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What to bring

• Bike, helmet, protective gear and tools (unless you are hiring this from us)

• Backpack

• Enough hydration and snacks for the duration of your trip (Snacks for a half day / Lunch etc for a full day trip)

• Clothing appropriate for bike riding and potentially cold, wet weather, including a spare jacket. 

• Sunblock

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Transport

Take advantage of our complimentary shuttle pick up and drop off from the ilabb shop/Drop Café, 30A Shotover Street, downtown Queenstown. Alternatively, let us know where you are staying and we can potentially pick you up from your accommodation or another location.

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Customise your trip

If you would like us to provide you with a packed lunch, a different type of hire bike, a different type of ride or a ride package for several days, please let us know. We would love to help personalise your day so that you get everything you want out of it and we can make it the trip of a lifetime for you.

 

Safety First

At HeliBikeNZ we have a huge focus on safety from the helicopter to the riding itself. We’ll brief you on everything you need to know about safety around the helicopter before take-off, as well as instructions about the trail and the route down the hill. Our guides are all trained in outdoor first aid and carry a full first aid kit with them to treat any emergencies that could happen on the trail. They also carry an emergency beacon and a tracking device 

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Compliance & Certification

HeliBikeNZ is a registered and certified Adventure Activity Operator. We are audited annually by Worksafe NZ (government regulator) and adhere to the highest standard of safety systems and procedures.

Covid 19

We are flexible to the changing nature of COVID-19 Alert Levels and can reschedule or refund your trip if you have been affected by COVID -19.

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HeliHiking

If biking's not for you but you still fancy getting up into the backcountry for some stunning scenery, why not try HeliHiking. We can either drop you off at the summit for a leisurely walk down or if you like your hill climbs, save your knees once you've reached the top and catch a helicopter home! Check out our HeliHike options here.

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Vouchers

If you would like to purchase a gift voucher for a set amount or for any of our rides, they are available here

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Ask a question

If there’s something else you’d like to know please give us a call or email us. We’d love to hear from you. 

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